Editor's note: This brief was summarised by The Property AI Team from a report by Letting Agent Today. Read the original article for full details.
Analysis Suggests Rise in Tenant Complaints Linked to Renters Rights Act
A new analysis reported by Letting Agent Today indicates that the Renters Rights Act could lead to an increase in tenant complaints against letting agents. Propoly’s analysis estimates there are 14,288 letting agents across the UK.
According to the data, tenant complaints against agents rose from 2,863 in 2024 to an estimated 4,220 in 2025. The analysis suggests that the introduction of the Renters Rights Act may contribute to a further rise in complaints.
This trend is relevant for UK letting agents and inventory clerks, who may need to prepare for increased scrutiny and potential complaints as the legislative landscape changes.
Source: Letting Agent Today