Editor's note: This brief was summarised by The Property AI Team from a report by Letting Agent Today. Read the original article for full details.
Complaints About Faulty New-Builds Triple in a Year, Says NHOS
The number of formal complaints made to the New Homes Ombudsman Service (NHOS) about faulty new-build properties has more than tripled in the past year. According to the NHOS's latest annual report, complaints increased from 593 in 2024/25 to 1,802 in 2025/26, representing a 204% rise.
This significant increase in complaints highlights ongoing concerns about the quality of new-build homes in the UK. The NHOS annual report provides these figures, but further details about the nature of the complaints or outcomes were not included in the summary.
For letting agents and inventory clerks, the sharp rise in complaints may signal a need for increased vigilance when managing new-build properties. Ensuring thorough property checks and clear documentation could be increasingly important as issues with new-build quality come under greater scrutiny.
Source: Letting Agent Today