Editor's note: This brief was summarised by The Property AI Team from a report by Letting Agent Today. Read the original article for full details.
ESTAS Launches AI Tool to Showcase Agents’ Customer Service
ESTAS has introduced a new AI-powered feature aimed at helping agents convert customer service records into new business opportunities. The feature is part of the updated Agency Profile page and provides prospective vendors and landlords with a bespoke, real-time summary of an agent’s customer service performance over the previous 12 months.
This development is designed to give letting agents and inventory clerks a new way to present their service standards to potential clients. The tool uses artificial intelligence to analyse and display recent customer service data, potentially supporting agents in winning new instructions.
Source: Letting Agent Today