Editor's note: This brief was summarised by The Property AI Newsroom from a report by Mortgage Solutions. Read the original article for full details.
Gen H appoints Laz Doel as first key account manager
Mortgage lender Gen H has named Laz Doel as its first key account manager, a role designed to deepen engagement with the lender's key broker partners. Doel will report to Paddy Doyle, the corporate account lead at Gen H.
Doel joins from mortgage and protection advice firm Moneysprite, where he spent a decade advising clients on residential mortgages, remortgages and protection. Drawing on more than 10 years' experience as a broker, he brings a strong understanding of intermediary expectations and will support Gen H's work with its key broker network.
What the appointment means for intermediaries
For letting agents and inventory clerks whose businesses work closely with mortgage brokers and financial intermediaries, the appointment signals Gen H's continued investment in its intermediary-facing operations. The lender says the new role is intended to ensure its key broker partners receive the service and access they need.
Sara Palmer, chief distribution officer at Gen H, said Doel brings over a decade of hands-on broking experience to the role, adding that having someone who has "sat on the other side of the desk" will give the lender a better grasp of the broker experience than ever before.
Doel said that having spent much of his career advising clients directly, he knows how much a lender's support can shape a broker's ability to create the best possible outcomes for their clients. He added that he is looking forward to building on the relationships Gen H already has with its key partners and making sure they get the service and access they need.
Context
The move forms part of Gen H's strategy as it continues to grow, with the lender positioning closer broker relationships as central to its distribution approach. The appointment was reported by Mortgage Solutions on September 15, 2026.
Source: Mortgage Solutions