Editor's note: This brief was summarised by The Property AI Newsroom from a report by Property118. Read the original article for full details.

Half of Landlord Maintenance Demand Comes Outside Working Hours

Half of maintenance issues are reported out of hours, according to data from property management platform Lettie, as landlords face growing pressure to provide round-the-clock support. The figures suggest that traditional office-hours maintenance handling no longer reflects when tenants actually report problems.

What the data shows

Lettie's data shows that 50.0% of maintenance cases were first logged outside Monday-to-Friday, 9am-to-5pm working hours. Of these, 17.4% were first reported at weekends.

The management platform claims some of the maintenance problems most disruptive to landlords and tenants arise outside standard working times, though the source excerpt does not detail which specific issue types were involved.

What this means for letting agents and inventory clerks

For letting agents and inventory clerks, the findings point to the need for clear processes for capturing and triaging maintenance reports that arrive outside office hours. With half of cases first logged beyond the traditional working week, agents relying solely on 9am-to-5pm reporting channels may see delays in how quickly issues are formally recorded and actioned.

Weekend reporting, accounting for 17.4% of first-logged cases, is a particular consideration for agents managing portfolios where tenants are more likely to be at home — and more likely to notice issues — outside the working week.

The broader picture is one of growing pressure on landlords to provide round-the-clock support. Agents and clerks reviewing their maintenance workflows, reporting channels and out-of-hours procedures may wish to consider how their current arrangements compare with the pattern of demand described in Lettie's findings.

A note on the source

This brief is based on the information available in the Property118 report and its excerpt. Readers should consult the original article for the full dataset, methodology and any further commentary from Lettie before drawing operational conclusions.