Editor's note: This brief was summarised by The Property AI Newsroom from a report by Mortgage Strategy. Read the original article for full details.
Hampshire Trust Bank (HTB) has introduced dedicated relationship managers within its specialist mortgages division. This new approach provides brokers with a single point of contact throughout the mortgage process, from initial enquiry through to completion.
The relationship managers at HTB will now combine the responsibilities previously held by lending managers and completions officers into one role. According to HTB, this change is designed to ensure end-to-end ownership of each case, aiming to deliver a more consistent and streamlined experience for brokers.
As part of the new structure, Hayley Pedlar has been appointed as head of new business processing, where she will oversee the initial delivery and progression of cases. Additionally, Ceri Blackwell has taken on the role of head of property operations and small change, with responsibility for operational delivery.
For letting agents and inventory clerks, these changes may impact the way specialist mortgage cases are managed, potentially offering greater clarity and continuity throughout the process.
Source: Mortgage Strategy