Editor's note: This brief was summarised by The Property AI Newsroom from a report by Mortgage Strategy. Read the original article for full details.
Market Harborough Building Society Launches Dedicated Broker Support Teams
Market Harborough Building Society has created dedicated support teams for brokers. The building society states that each broker will be aligned with a named, decision-making unit responsible for managing cases from the initial conversation through to offer.
According to Market Harborough, this new structure is designed to reduce hand-offs, provide clearer decision-making, and foster a sense of shared ownership for each case. Each support unit will consist of two business development managers (one field-based and one telephone-based), an underwriter, and a case manager.
Brokers will have direct access to their named underwriter as part of this initiative. Market Harborough says this approach aims to address frustrations brokers may experience with other lenders by creating teams that feel genuinely dedicated to each broker.
For UK letting agents and inventory clerks, streamlined broker support and clearer case management could impact the efficiency of property transactions and mortgage processing.
Source: Mortgage Strategy