Editor's note: This brief was summarised by The Property AI Newsroom from a report by Mortgage Solutions. Read the original article for full details.

Mortgage Solutions and Pepper Money Launch Mortgage Administrator Academy

Mortgage Solutions has launched the Mortgage Administrator Academy (MAA), an industry initiative aimed at professionalising and elevating the role of mortgage administrators in the UK intermediary market. The academy has been developed in partnership with Pepper Money and is CPD-accredited by LIBF, part of Walbrook Institute London.

The Mortgage Administrator Academy is designed to provide structured learning, recognised development, and clearer career progression for operational professionals working in the mortgage sector. The programme is one of the first dedicated CPD-accredited training pathways specifically for mortgage administrators and case management professionals.

The academy consists of six practical online modules, focusing on operational, communication, compliance, and customer service skills relevant to administrators’ daily work. The aim is to help firms improve efficiency, customer outcomes, and professional standards.

The fully online programme is tailored for working professionals, allowing participants to attend live or access sessions on demand within seven days of the original broadcast. The academy is open to individuals with at least 12 months’ experience in an administrative role, where at least half of their responsibilities involve mortgage administration or case management.

This initiative is relevant to UK letting agents and inventory clerks as it highlights the growing emphasis on professional development and structured training within the property sector. The academy aims to strengthen the talent pipeline and raise standards across the market, supporting both individuals and the businesses they work for.