Editor's note: This brief was summarised by The Property AI Team from a report by Letting Agent Today. Read the original article for full details.
New Portal Lets Agents Track Complaints and Access Guidance
A new portal has been launched to help letting agents monitor the growing number of complaints against them. The Property Ombudsman’s membership portal is described as a one-stop-shop for agents.
According to Letting Agent Today, the portal allows members to view the status of complaints, update their business information, download membership certificates, and access practical guidance. This development is relevant for letting agents and inventory clerks seeking to manage compliance and improve service standards.
Source: Letting Agent Today