Pivotal Appoints New Group COO and CTO Following Senior Retirements
Market Updates

Pivotal Appoints New Group COO and CTO Following Senior Retirements

By Dr. Priya Sharma, Property Markets Analyst · 27 July 2026 · 1 min read

Editor's note: This brief was summarised by The Property AI Newsroom from a report by Mortgage Strategy. Read the original article for full details.

Pivotal Appoints New Group COO and CTO Following Senior Retirements

Pivotal has announced the appointment of Nneka Orji as group chief operating officer and Charlie Crossfield as group chief technology officer. These appointments follow the retirement of Jane Cross and Allan Dornan, both of whom have played significant roles in the company’s development.

Orji joins Pivotal with 16 years of experience in financial services consulting, including roles at Alvarez & Marsal, St. James’s Place Wealth Management, Deloitte, and Accenture. At Pivotal, she will oversee operational strategy across the group to support the company’s next phase of growth.

Crossfield brings over 15 years of experience in delivering client digital platforms. He previously worked at Evelyn Partners and held senior consulting roles at Accenture and Capgemini Consulting, where he led financial services technology transformations. In his new role, Crossfield will lead the next phase of the group’s AI, technology, and data strategy.

Jane Cross, a chartered accountant with more than 25 years in financial services, was one of Pivotal’s founding leaders. Allan Dornan, whose career in technology spans more than 35 years, was responsible for architecting the group’s technology foundations.

These leadership changes may be of interest to UK letting agents and inventory clerks who work with or follow developments at Pivotal, particularly in relation to operational strategy and technology advancements in the property sector.


Source: Mortgage Strategy
About the author
Dr. Priya Sharma
Property Markets Analyst

Dr. Priya Sharma writes The Property AI's data-led coverage of UK property markets — rental indices, sold-price trends, mortgage flows, and regional analysis. Articles bylined Dr. Sharma cite ONS, Land Registry, Bank of England, and primary research data.

PhD Economics. Specialises in: ONS Index of Private Housing Rental Prices, Land Registry data, regional rental analysis, mortgage approvals trends.

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