Editor's note: This brief was summarised by The Property AI Newsroom from a report by Mortgage Solutions. Read the original article for full details.

Pivotal Appoints Orji as COO and Crossfield as CTO in Senior Leadership Changes

Pivotal has announced two senior appointments, with Nneka Orji joining as group chief operating officer and Charlie Crossfield as group chief technology officer. These appointments follow the retirement of Jane Cross and Allan Dornan, two of the firm's founding leaders.

Pivotal is a mortgage and protection advice firm that has made 25 acquisitions since its launch and now employs over 1,000 colleagues across the mainstream and specialist mortgage sectors. The company expects these new appointments to support its ongoing growth.

Nneka Orji brings 16 years of experience in financial services consulting, having previously served as chief operating officer of a principal partner practice at St. James’s Place Wealth Management, and worked at Alvarez & Marsal, Deloitte, and Accenture. In her new role at Pivotal, Orji will oversee operational strategy and support the firm's growth.

Charlie Crossfield has over 15 years of experience in delivering client digital platforms. He joins Pivotal from Evelyn Partners and has held consulting roles at Accenture and Capgemini Consulting, where he led financial services technology transformations. At Pivotal, Crossfield will lead the group’s artificial intelligence, technology, and data strategy.

Jane Cross, a chartered accountant with more than 25 years in financial services, and Allan Dornan, whose career in technology spans over 35 years, are retiring from their roles. Both were instrumental in developing and scaling Pivotal since its inception.

These leadership changes may be of interest to UK letting agents and inventory clerks, as Pivotal’s growth and focus on technology and operational strategy could influence the wider property and mortgage advice sector.