Propertymark Urges Letting Agents to Take Case-by-Case Approach to Pets
UK Property News

Propertymark Urges Letting Agents to Take Case-by-Case Approach to Pets

By The Property AI Team · 1 October 2026 · 1 min read

Editor's note: This brief was summarised by The Property AI Team from a report by Property118. Read the original article for full details.

Propertymark Urges Letting Agents to Take Case-by-Case Approach to Pets

An industry body has issued new guidance to letting agents on renting with pets, recommending that tenants provide a pet CV when making requests.

Propertymark has published the guidance as the Renters' Rights Act gives private renters the right to request a pet, with landlords and letting agents unable to refuse such requests unreasonably.

What the guidance means for agents

Under the Renters' Rights Act, landlords and letting agents can no longer refuse pet requests unreasonably, which means agents will need a structured approach to handling them.

Propertymark's recommendation that tenants supply a pet CV suggests the body is encouraging a more formalised, evidence-based process for assessing individual requests. The guidance promotes a case-by-case approach, rather than blanket policies on pets in rented homes.

Why it matters

For letting agents and inventory clerks, the shift brought in by the Renters' Rights Act is likely to change how pet requests are managed day to day. With tenants now holding the right to request a pet, and refusals only possible where they are reasonable, agents may need to review their processes for handling such applications.

Agents wishing to understand the full recommendations should consult Propertymark's published guidance directly.


Source: Property118
The Property AI Team — the team behind The Property AI's inventory software, covering UK lettings compliance, deposit-dispute evidence and inventory best practice.

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