Editor's note: This brief was summarised by The Property AI Newsroom from a report by The Negotiator. Read the original article for full details.
Propertymark Updates Lone Working Guidance for Estate Agents
Propertymark has issued updated guidance for estate agents who conduct lone viewings, as the sector marks 40 years since the disappearance of Suzy Lamplugh. The new advice is intended to help property agents assess risks and strengthen lone-working procedures.
The guidance highlights the importance of employers assessing the risks associated with lone working, taking into account the nature of the work, the location, and individual circumstances. Propertymark recommends that staff contribute to the development and review of procedures, drawing on their frontline experience.
Risk assessments should determine when tasks can be safely undertaken alone and when additional support is required. Factors to consider include previous threats, existing disputes, isolated locations, poor mobile coverage, out-of-hours appointments, unexpected attendees, and known property hazards.
Training is advised to ensure staff can recognise warning signs, reassess changing situations, manage conflict, leave safely, raise the alarm, and report concerns. Propertymark also states that all agencies should have a reliable system for recording the whereabouts of lone workers, who they are meeting, and when they are expected to check back in.
The updated guidance comes as the property sector reflects on the legacy of Suzy Lamplugh, whose disappearance in 1986 led to the creation of the Suzy Lamplugh Trust, an organisation dedicated to raising awareness of personal safety and stalking.
Source: The Negotiator