Editor's note: This brief was summarised by The Property AI Newsroom from a report by Property Industry Eye. Read the original article for full details.
Savills Appoints Samantha Holmes as Associate Director in Suffolk
Savills has strengthened its residential sales team in Suffolk with the appointment of Samantha Holmes as associate director. Holmes brings 15 years of experience in the county’s property market, having previously worked for regional estate agencies Jackson-Stops and David Burr.
Holmes specialises in the sale of residential and equestrian properties across West Suffolk. Her focus will include Bury St Edmunds and the towns and villages of the Stour Valley, such as Sudbury, Long Melford, Lavenham, Clare, Cavendish, and Bures. She will work alongside head of department Peter Ogilvie, director Tom Orford, associate director Katy Stephenson, and negotiator Elly-May Downing.
The Property Ombudsman Names Enna Khan as Director of Operations
The Property Ombudsman has appointed Enna Khan as director of operations. Khan joins the organisation with over 20 years of experience in property, customer experience, and operational leadership.
Khan will oversee operational delivery across The Property Ombudsman, supporting services provided to consumers and property businesses. Her previous experience includes more than nine years at Knight Frank, where she was partner for customer experience across the UK residential business. During her tenure, she led a transformation programme involving around 1,300 employees across 70 offices, covering sales, lettings, operations, technology, data, marketing, and training. Khan also managed the customer contact centre and introduced new systems for customer relationship management, repairs management, telephony, and artificial intelligence, as well as performance frameworks to improve service delivery.
In addition to her agency experience, Khan has worked as a strategic adviser to property and housing organisations on customer experience, accessibility, governance, regulatory compliance, and engagement with ombudsman services.
These appointments are relevant to UK letting agents and inventory clerks, highlighting ongoing changes in leadership and operational focus within key property sector organisations.
Source: Property Industry Eye