Editor's note: This brief was summarised by The Property AI Newsroom from a report by PropertyWire. Read the original article for full details.

The Gate London City Adopts Inntelo AI to Upskill Staff, Not Replace Them

The Gate London City, a premium aparthotel in the City of London, has become the first hotel in the capital to deploy Inntelo AI’s agentic AI solution. The hotel, managed by EQ Group, is introducing the technology alongside a staff training and upskilling programme, rather than using AI to reduce headcount.

The Inntelo AI platform provides guests with an AI concierge, enabling them to request amenities, book restaurant tables, or arrange local excursions directly from their phones, or via calls, voice, or WhatsApp in over 40 languages. This system is designed to streamline guest requests and free up staff to focus on delivering the guest experience and managing requests behind the scenes.

Inntelo AI has also delivered a training programme at The Gate London City, aimed at building practical AI skills for staff. The sessions were designed to help employees use the system confidently and to provide a broader understanding of how AI can support their daily work and professional development.

Headquartered in London, Inntelo AI offers a platform that supports guest communication, operations, and task management, and is already live in hotels across the UK, Europe, the Middle East, and Africa. Its solution is also used at CIEL Dubai Marina, the world’s tallest hotel and a flagship for IHG.

Inntelo AI was named Innovative Guest Experience of the Year at The Caterer Supplier Awards 2026, reflecting recognition of its approach to AI in hospitality.

For UK letting agents and inventory clerks, this development highlights a growing trend in the property and hospitality sectors to use AI not as a replacement for staff, but as a tool to enhance service delivery and support professional growth.