Editor's note: This brief was summarised by The Property AI Newsroom from a report by Mortgage Solutions. Read the original article for full details.

TMG Mortgage Network Appoints Ava Jones as Head of Operations

TMG Mortgage Network has appointed Ava Jones as head of operations as the company continues to expand its leadership team and invest in technology, operations, and adviser support. This move follows the recent appointment of Bob Scott as sales and growth director and the network’s announcement last September of a new phase of investment focused on artificial intelligence (AI).

TMG describes this phase as ‘TMG 2.0’, aiming to ensure its brokers are leading industry change. The company stated that Jones’ appointment is a clear signal of its ambition to build one of the UK’s most progressive, adviser-first mortgage networks.

Ava Jones joins TMG from AESSEAL, an engineering business in Rotherham, where she gained experience in operations, commercial delivery, marketing, and business improvement. TMG’s CEO, Scott Thorpe, highlighted that the recent appointments are intended to build the infrastructure for scale and to create a better, faster, and smarter network for members.

TMG is investing in people, technology, compliance, training, operations, and adviser support. The company emphasised that these investments are being made at a time when many firms are not making similar moves.

For UK letting agents and inventory clerks, TMG’s focus on technology and adviser support may signal ongoing changes in the mortgage and property sector, particularly as networks invest in operational improvements and AI-driven solutions.