TouchRight vs Kaptur at a glance
Both TouchRight and Kaptur are UK-built property inventory apps used by inventory clerks, letting agents and landlords to produce check-in reports, mid-term inspections, check-outs and risk assessments on mobile devices. Both replace Word templates and clipboard workflows with structured mobile capture, timestamped photographs and cloud-stored PDF reports. The differences that matter in 2026 come down to offline reliability, report customisation, integration with lettings CRMs, pricing structure and how each handles the compliance documentation that the Renters' Rights Act era demands.
This comparison is written for UK letting agents, inventory providers and landlords weighing up the two platforms. It covers what each app does well, where they differ, and the practical questions to ask before committing to either.
Why the choice matters more in 2026
The Renters' Rights Act 2025 has raised the evidential stakes for every inspection and check-out a landlord or agent conducts. With Section 21 abolished and possession grounds reformed, documented property condition records are central to defending deposit deductions and supporting possession claims. A check-out report that shows clear, timestamped, geolocated photographic evidence of condition at the start and end of a tenancy carries far more weight at deposit adjudication with the DPS, mydeposits or TDS than a handwritten template.
Both TouchRight and Kaptur were built for this purpose, and both have updated their platforms in response to the reform agenda. The question for buyers is which one fits their workflow, team size and client base better.
TouchRight: overview and strengths
TouchRight, based in the UK, has built its reputation on offline-first mobile working. Clerks can complete a full inspection in a basement flat or a rural property with no signal, and the app syncs everything once connectivity returns. For inventory clerks who spend their day in properties with patchy coverage, this is often the deciding factor.
Key TouchRight features
- Offline capture on iOS and Android with automatic sync when back online
- Customisable report templates covering inventories, check-ins, check-outs, mid-term inspections, risk assessments (including legionella and fire), and tenant ID verification
- Photo annotation, watermarking and timestamping built into the report output
- Electronic signature capture at the appointment, with the signed report issued on site
- API integration with major lettings CRMs including Reapit, Alto, Jupix and others, plus Zapier support
- Client branding on reports, useful for agencies white-labelling the output
TouchRight pricing is subscription-based per user, with tiers aimed at individual clerks through to multi-branch agencies. It positions itself firmly at the professional inventory and lettings market rather than casual landlords.
Kaptur: overview and strengths
Kaptur, also UK-based, takes a similar core approach: mobile apps for iOS and Android, offline working, structured templates and branded PDF output. It has a strong following among independent inventory clerks and small-to-medium agencies, and it competes hard on report quality and flexibility.
Key Kaptur features
- Offline-capable mobile apps with cloud sync
- A template builder that allows deep customisation of report structure, wording and photo placement
- Support for inventories, check-ins, check-outs, inspections, risk assessments and commercial schedules of condition
- Electronic signatures and on-site report delivery
- Integrations with lettings platforms and export options for CRM ingestion
- Per-user subscription pricing with options scaled for solo clerks and larger teams
Kaptur's template flexibility is a frequent point of praise among users: firms with established report formats can usually replicate them closely rather than adapting to a fixed structure. It also handles commercial property schedules of condition more comfortably than some lettings-focused rivals.
Head-to-head: where they differ
Offline performance
Both apps support offline working, which is table stakes for UK inventory work. User feedback over the years has generally favoured TouchRight for sync reliability at volume, though Kaptur's offline mode is dependable for standard inspections. If your clerks work across large portfolios daily, trial both in a genuinely low-signal property before deciding.
Report customisation
Kaptur's template builder is the more flexible of the two for firms that need bespoke report structures, unusual section ordering or commercial property formats. TouchRight offers solid customisation and strong branding controls, but firms with highly idiosyncratic formats tend to find Kaptur adapts more readily.
Integrations
TouchRight's API and its integrations with Reapit, Alto and Jupix make it a strong fit inside established agency tech stacks. Kaptur supports integrations too, but if deep, automated CRM-to-inventory data flow is your priority, verify the specific integration for your CRM with both vendors before signing. Integration depth varies by platform and by CRM version.
Pricing
Both charge per-user subscriptions, and both adjust pricing at the enterprise tier. At the time of writing, entry-level pricing for solo users sits in a broadly similar band for both products, so the total cost difference for a small team is rarely decisive. Multi-branch agencies should request tailored quotes from both, as volume discounts differ.
Compliance documentation
Both platforms cover the core compliance reports: legionella risk assessments, fire risk assessments, and tenant identification. Under the Renters' Rights Act and the Decent Homes Standard consultation, expect both vendors to expand compliance modules through 2026. Ask each vendor directly what new report types are on their roadmap and when.
Questions to ask before you choose
- Which lettings CRM do you run, and does the vendor's integration push data both ways or only export PDFs?
- How many users need licences, and what happens to pricing when you add seasonal clerks?
- Can you brand reports per client branch, and is that included or an add-on?
- What is the support model: phone, email, dedicated account manager?
- How long is data retained, and can you export everything if you leave?
- What is the contract term, and is there a monthly option for trialling at scale?
Both vendors offer trials or demos. Run the same real inspection through both apps on the same property and compare the PDF output your clients would actually receive. That single exercise settles most decisions faster than any feature list.
Where a purpose-built inventory CRM fits alongside either app
TouchRight and Kaptur solve report capture, but many agencies and inventory firms still manage the surrounding workflow (scheduling clerks, tracking report turnaround, chasing signatures and storing completed reports against tenancy records) in spreadsheets or email. Our property inventory platform handles scheduling, job allocation, report storage and client delivery in one place, and it works alongside whichever capture app you choose. If you are comparing tools for the full workflow rather than just the appointment, an AI inventory tool that covers scheduling, reporting and compliance tracking in one system removes the gaps between apps.
Which should you pick?
Choose TouchRight if CRM integration depth and high-volume offline sync are your priorities, particularly if you run Reapit, Alto or Jupix across multiple branches. Choose Kaptur if template flexibility and bespoke report formats matter more, especially if you serve commercial clients alongside residential lettings. Both are credible, UK-focused products with active development teams, and neither locks you into a long-term commitment at the entry tiers.
Whichever you choose, book a demo of our property inventory CRM to see how the rest of your workflow, from job scheduling to report delivery and compliance tracking, can run alongside it. A short walkthrough with your own tenancy data shows within 30 minutes where the hours are currently going.