Editor's note: This brief was summarised by The Property AI Team from a report by Property Industry Eye. Read the original article for full details.
TPO Launches Member Portal Amid Surge in Agency Complaints
The Property Ombudsman (TPO) has introduced a new online portal for estate and letting agents, following a significant increase in complaints to the organisation. TPO reported a 55% rise in complaints during the first half of 2026 compared to the same period last year.
The new self-service platform is designed to help agents manage their TPO membership more efficiently. Through the portal, members can track the progress of complaints, update business details, download membership certificates, and access guidance from a single online hub.
The portal also consolidates key resources frequently used by agents, including TPO’s Codes of Practice, compliance guidance, complaints handling templates, FAQs, and case studies. According to TPO, the aim is to streamline day-to-day interactions and provide agents with quicker access to the information and tools needed to meet regulatory and customer service obligations.
The launch comes as the residential property sector faces growing demand for dispute resolution. TPO stated that the portal is intended to make support simpler, faster, and more accessible for members, while allowing TPO teams to focus their expertise where it is most needed.
For letting agents and inventory clerks, the portal offers practical tools and guidance to help manage responsibilities and compliance requirements. Members can now update their own details, download certificates, and check complaint progress without needing to contact TPO directly, reducing the need for routine emails and calls.
Source: Property Industry Eye