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UniHomes Achieves +61 NPS in Letting Agent Survey

Student accommodation platform UniHomes has recorded a Net Promoter Score (NPS) of +61 in its 2026 annual survey of more than 100 letting agents across the UK. The survey results place UniHomes among the highest-rated providers in the student accommodation sector.

The NPS, which measures the likelihood of customers recommending a service, saw 70% of surveyed agents rate UniHomes 9 or 10 out of 10. Industry benchmarks typically consider any NPS above +50 as a sign of strong performance.

Enquiry Generation and Bills-Inclusive Model

According to the survey, 71% of agents identified enquiry generation as the most important benefit of using the UniHomes platform. UniHomes reports that over 2 million students use its service annually to search for accommodation, with all listed properties including bills in the rental price. The bills-inclusive model covers gas, electricity, water, and broadband in a single monthly payment, which addresses student demand for budget certainty. Agents reported that all-inclusive packages help properties let faster.

Agent Satisfaction and Service Areas

Satisfaction scores across seven service areas all exceeded 80%. Onboarding and speed of setup were rated highest at 90%, followed by account management and support at 88%, and the utility offering at 87%.

Market Context and Sector Outlook

UniHomes operates across more than 60 UK cities, working with hundreds of letting agent partners to list student properties. The platform’s performance comes as the student accommodation market faces pressures around affordability and service delivery. The bills-inclusive model is positioned to address budgeting concerns among students. UniHomes has operated in the sector for over a decade and has indicated plans to continue expanding its agent partnership network, though no specific growth targets were disclosed in the survey results.