Editor's note: This brief was summarised by The Property AI Team from a report by The Negotiator. Read the original article for full details.
Veco Launches Four New AI Features for Letting Agents
Property software provider Veco has launched four new AI features within its Ask Veco assistant, designed to reduce repetitive administration for estate and letting agents. The tools are available to Veco Plus customers across the UK and cover compliance documents, supplier invoices, repair reporting and applicant matching, helping teams handle routine tasks within their existing system.
Compliance Assistant
The Compliance Assistant extracts key information from Gas Safety Certificates, EPCs and EICRs, including expiry dates and certificate numbers. Once an agent approves a document, it files it against the relevant property, sets the next due date and can close related works orders.
Supplier Invoice Helper
The Supplier Invoice Helper reads invoices in different formats, identifies the relevant managed property, checks for duplicates and extracts details including VAT and nominal codes. Agents approve the information before invoices are posted.
Repair Assistant
The Repair Assistant allows tenants to report problems around the clock through a conversational self-service tool. It gathers further details and photos, then creates a repair record with a summary and transcript. It can also flag issues that may be the tenant's responsibility, such as replacing bulbs or fuses.
Applicant Matching
Applicant Matching compares applicants with properties using criteria including budget, bedrooms and location, alongside less structured requirements such as whether pets are permitted. Agencies can set their own priorities, with each match receiving a score and explanation.
Richard Murray, CEO of Veco, said: "Agents don't need AI to make decisions for them. They're accountable for compliance and for their clients' money, so they need AI that does the reading and the typing, then hands the decision back."
"That's how we've designed Ask Veco. Whether it's a certificate, an invoice or a repair report, the AI does the groundwork and the agent makes the final call."
Veco said its UK team will provide training and onboarding support to customers using the new features.
Source: The Negotiator